Saygo

Privacy policy

Last updated 11 October 2026

This policy explains how Ian Chung (“Saygo”, “we” or “us”), Ontario, Canada, collects, uses, shares and protects personal information. It covers people who use Saygo, and people who visit or sign up on pages that businesses publish with Saygo. We follow Canada’s privacy law for businesses (PIPEDA) and the other privacy laws that apply to us.

Our privacy officer is responsible for this policy and for how we handle personal information. Questions or requests: hello@saygo.agency.

1. What we collect

We don’t use advertising or analytics trackers, and we don’t sell or rent personal information.

2. Why we use it

We use personal information only for these purposes, or for new ones we tell you about first and, where the law requires, ask your consent for. By using Saygo, you consent to these uses. You can withdraw your consent by deleting your account, though we can’t run Saygo for you without it.

3. Pages made with Saygo

When a business publishes its Saygo page, Saygo counts visits and button clicks so the owner can see how the page is doing. This uses no cookies, and we don’t store your IP address: each visit gets a code that changes every day, so visits can’t be linked back to you later. Visit records are kept for about 13 months.

If you sign up on a business’s page, or buy from its Shopify store and agree to its emails, that business decides how your details are used and is responsible for its own privacy practices. Saygo keeps your details and sends its emails on its behalf: your email, first name, the consent you gave, what you bought and which emails you received. We use them for nothing else. Every email has an unsubscribe link. To see or delete your details, contact the business, or email hello@saygo.agency and we’ll pass your request on.

4. Who else handles it

Saygo uses these companies to do the work. Each gets only what it needs for your request:

We choose these providers carefully and rely on their data protection terms to protect your information to a standard comparable to ours. They also handle data under their own policies, and some keep requests for a limited time, for example to monitor abuse. Where an AI provider lets us, we turn off the use of your information to train AI models.

We may also share personal information when the law requires it; to protect the rights, safety or property of Saygo, our users or others; with professional advisers such as lawyers and accountants; or with a business that takes over Saygo, which must keep protecting it as this policy says.

5. Where it’s stored

We store data in the United States, so it may be accessed by courts and authorities there under US law. AI and other providers may process requests in the United States or other countries, whose laws may differ from Canada’s.

6. How long we keep it

Your data stays until your account is deleted. Customers a business removes are deleted after 30 days. After an account is deleted, we keep only usage records (dates, amounts and costs, with no content) and a one-way code made from your email address; they keep allowances fair and prevent abuse. Records the law requires us to keep, such as billing and tax records, are kept for as long as it requires. Backup copies may hold deleted data for a while; we delete old backups regularly.

7. Your rights

You can see and change your businesses in Saygo at any time, and delete your account and data yourself in Settings → General. If the button isn’t there, email us.

You can ask us for a copy of your personal information, to correct it, or to stop using it for something, and you can withdraw your consent. Email hello@saygo.agency from the address you sign in with; we may need to confirm it’s you. We’ll reply within 30 days, and tell you if we need longer, as the law allows.

If you signed up on a business’s page, ask that business first. You can also email us, and we’ll pass your request on.

If you’re not happy with our answer, you can complain to the Office of the Privacy Commissioner of Canada, or to your local data protection authority if you live elsewhere.

8. Children

Saygo isn’t for children under 13, and we delete their accounts. To hold an account or buy a plan, you must be at least 18 and the age of majority where you live; people aged 13 to 17 may only be team members added by an adult who runs that business (see our Terms of use).

9. Security

You sign in with Google, the sign-in cookie can’t be read by page scripts, each person’s data is kept separate, keys for connected accounts are encrypted, and API keys stay on the server. No system is perfectly secure, so please tell us at once if you notice a problem.

If a breach of our security safeguards involving your information creates a real risk of significant harm, we’ll tell you and the Office of the Privacy Commissioner of Canada, as the law requires.

10. Changes

If this policy changes, we’ll update this page and the date at the top, and email you at least 30 days before important changes.

11. Contact

Privacy officer, Ian Chung, Ontario, Canada, hello@saygo.agency.